FAQ – Frequently asked questions for Kenya

The Betenemy team strives to keep its readers informed at all times. Your feedback, suggestions and complaints are important to us. So feel free to get in contact and ask your questions. Before that you can check the FAQs here as they might prove very helpful.


Questions and Answers regarding Betenemy

What is the aim of Betenemy?

It is Betenemy’s main purpose to give you access to the best betting tips, guides, news and reviews to help you improve your online wagers. We believe that an informed choice is the key to your long-term success in the world of online sports betting.

Who will benefit from using Betenemy.com?

The team of Betenemy is composed of people who have a long track record betting on sports. It is made by professionals for pros and recreational punters who love betting. We strive to provide you with the best content that is both informative and concise. Read our site for sports predictions, betting tips and info on how to find a trustworthy bookmaker and hot bonuses.

Who are the tipsters who write the predictions at Betenemy?

Predictions and tips at Betenemy are prepared by punters with long track record betting on variety of sports. Even though the element of chance is present in every match, we are sure that the key to successful tips and predictions is research. That is why our tipsters preparing the “Tips and Predictions” are professionals with keen attention to detail and an insight into all current happenings in the world of sports. Our tips will prove especially useful to those who have just started betting online.

What are the criteria you base your bookmakers’ ratings on?

Our bookmakers ratings are entirely based on an objective evaluation system. It is the main job of our team to monitor how a betting site is fairing. Thus, we can come up with an unbiased rating of its gambling products and services.

Why you should keep coming back to Betenemy?

Regardless of whether you are looking for tips, football predictions or you are a casino enthusiast, Betenemy is the site you can trust to support you all the way to your successful betting journey. What you will find on our pages are reviews of leading bookmakers, betting strategies, information for current bonuses and promotions and many more useful guides. The reason we update our site and fill it with original and helpful content is that we value our readers and want to assist you any way that we can.

How do I get in touch with the team?

We will be glad to hear from you for comments, feedback, or any complaints. Your opinion matters to us so feel free to ask us anything. You can do it via any of the contact points below:

How do I navigate the site?

The sections of our site are structured in a way to facilitate user experience as much as possible. Even through your mobile device, you won’t have a problem navigating the website. If, however, you encounter difficulties, go to the footer of the page to find your way around.

What languages I can use Betenemy.com on?

For now we offer the site in several languages. These include English, German, French, Portuguese, Turkish and many more. As we are a young and ambitious team of experts we are constantly striving to add value by translating our site to more languages.

Is it possible to access the site on my mobile phone?

Time is important to anyone nowadays. So we have made sure our site is accessible by users wherever they are and regardless of the device they use. That is why we have developed a mobile version of Betenemy.com. It is fully optimised to offer a smooth experience no matter if you have an Android phone or tablet or use an iPhone. Simply, use your mobile browser to open the site.

Is using Betenemy.com free?

The website is absolutely free to use and access. All articles, news, reviews and tips do not require you to sign up or subscribe. Our aim is to assist our readers so they can excel in their sports betting and casino gameplay.

Is it possible to place bets on Betenemy.com?

Our site reviews and rates the top and most trusted online betting platforms. It does not offer online gambling products that involve betting with real money.

What bookmakers are reviewed on the site?

The Betenemy team tries to provide you with an extensive list of bookmakers worthy of your trust. Our expert overviews concern bookies we trust and partner with. They are among the best betting sites around the world.


Questions and Answers about the Online Bookmakers

Who is the best online bookmaker?

There is no simple answer to this question. And we cannot pick just one bookmaker that is the best of the best. There are many leading bookmakers we have rated and reviewed. Each has its pros and cons. So, our suggestion is that you browse our reviews and pick the best betting site for you.


How do I choose a betting site to sign up for?

It is important to choose the right bookmaker for you. That way you won’t waste time registering at a site that isn’t for you. To facilitate you, we offer a bookmaker comparison table that will help you contrast bookies based on their betting options, bonuses, and products.


What do I need to do to place winning bets?

Success in betting is mainly due to several factors. Of course, luck plays a big part, but punters also need dedication, persistence and the thirst for knowledge to succeed. Be on the lookout for helpful articles and tips to help you learn more about online betting. Betenemy knows how important information is so we have prepared a Betting Guide perfect for pros and beginners. You will find useful terms, tips and analyses of different betting types. Also, we recommend you take a look at the tips we have as well as the football predictions.


Is it safe to trust the bookie with my personal information?

Bookmakers reviewed on our site all have a valid license. Due to that, they are regulated on a regular basis and must ensure they follow the letter of the law. No underage gambling is allowed, KYC procedures are in place, and other verification procedures. Your data is safe because the bookies use top-notch technology to keep their sites secure.


Can I open more than one account at the same site?

Duplicate accounts are forbidden and are not an option. If you have two or more registered profiles, you may be blocked by the bookie and your IP will be saved. You will no longer be able to sign up.


Is it okay to register and use more than one betting site?

You can register to as many betting sites as you deem fit. You just need to read the Terms and Conditions of each site and try to abide by them.


What is the reason why bookmakers block users from some countries?

Depending on the laws in the country you reside in, betting sites might be illegal if they do not have a license for your jurisdiction. As such, bookmakers may block the site for your country so no players can sign up. The reason is that the site may end up in court if such a thing happens.


Can I change the currency to a different one from the currency I selected upon registration?

It really depends on the bookmaker. Some do allow you switch from one currency to another. You may do so by going to “My Account” or the “Cashier”. However, other bookies do not allow customers to change the set upon registration currencies.


Do I need to verify my identity once I have an account and request a withdrawal?

Verifying your identity is a must. You cannot request a cash out if you haven’t verified your account yet. Once all is clear and your identity confirmed, you can go ahead and withdraw money from your account.


What documents I need to send in to verify my new account?

In most cases, bookmakers require only several documents. These are a photo ID (passport, driving license, etc.) and a document proving your address (utility bill or a bank statement will work here).


Why would a bookmaker limit or block my account?

Reasons may be plenty. Most commonly these have to do with a player who has broken a rule as per the bookmaker’s T&Cs. For instance, registering multiple accounts may lead to such consequences. Another reason is that you have provided faulty personal data – like a different name or an address you don’t live at. Finally, arbitrage betting may also lead to blocked account.


Questions and Answers regarding Bonuses & Promotions

Where can I find the most lucrative bonuses?

Each fan of sports betting is free to choose the sites they can sign up for. To attract more new customers, bookmakers try to promote generous bonuses and promotions on their site. Take a look at the various offers before you register.


I cannot redeem my bonus. Why is that?

Most probably you cannot claim your bonus, because you failed to meet one of the bonus terms and conditions that will qualify you for the bonus. Always try to read the wagering requirements before you activate a bonus. If in doubt what to do, contact customer support for help!


Do bookmakers have the right to change the bonus terms at any time?

It is the right of the bookmaker to change the terms at their discretion and at any time they deem fit. However, they need to inform all players who have already claimed the bonus.


What are welcome bonuses and how do I claim them?

This is a type of offer only available to newly registered members of the betting site. Open a new account and the bookmaker will reward you with a welcome bonus.


How do I activate a welcome bonus after registration?

Get to know the terms and conditions of the signup offer. Most require a minimum deposit. Others may require you to request the bonus via Live Chat or email, for instance.


Are there offers for existing customers?

Most or even all bookmakers have promotions for existing customers. You can browse the offers by navigating to the Promotions section of their site.


What is a bonus code?

Some bookmakers use a bonus code as a way for customers to activate their bonus. Some promotional codes may even double your reward or give you additional benefits.


How do I use my promo code?

Once again, it depends on the betting site and their politics. Typically, there is a promo code field on the online registration form. Fill in your bonus code there. Alternatively, a promo code field may appear in the Cashier section when depositing.


Questions and Answers regarding Payments

When will I receive the sum I have won and requested for withdrawal?

The time depends on the method you have chosen for your money transactions.


Can I use the same payment method for my deposits and withdrawals?

It is up to the bookmaker to decide whether you can use another option for your cash out. For instance, some bookies do not allow certain e-wallet deposits if you want to claim a bonus. However, you can use them to request a withdrawal.


How much time does it take for bank transfers to be processed?

In most cases, bank transfer wouldn’t take more than three to five working days. This applies to both deposits and withdrawals.


If I use Skrill or Neteller, how long before the transaction is complete?

Usually, it happens immediately and no longer than 24 hours.


Other Frequently Asked Questions

What should I do if I am addicted to gambling?

Gambling addiction is a serious problem that should not be overlooked. So we do advise our readers to be careful and not let themselves get too addicted to gambling. Online betting should be an enjoyable activity. Do not expect a profit or winning streaks all the time. Be sure to know the symptoms of gambling addiction so that you can see help if needed. Try to limit your betting and the time you spend online if you feel you may have a problem.


Do bookmakers tolerate the use of betting strategies?

It depends on the bookmaker as well as the strategy you want to use. For instance, most bookies frown upon or forbid arbitrage betting. If they catch you doing this, they will most definitely block your account.


How should I know what my bookmaker allows and what it doesn’t?

Be informed by reading the Privacy Policy of the betting site as well as the General Terms & Conditions. Take the time to get to know the rules so you can spend more quality betting sessions on the site.


We do hope you have found answers to all your questions here. If, however, you have more questions in mind, do feel free to contact us any time. You can expect an answer within a couple of days.